These are a general list of the the terms and conditions that we conduct our sales under, plus details of acceptable payment.
We would urge all buyers to read this page to avoid confusion and delay in processing your order.
The easiest way is to use our Web Shopping Cart. It takes just moments.
An alternative is to print out the order form, complete same, then call, fax or send by mail.
Our Phone number is for New Zealand (03) 352 9066 and for International ++64 3 352 9066. If no answer, leave a message.
Our Fax number is for New Zealand (03) 352 9057 and for International ++64 3 352 9057
Our postal address is Classic Stamps Ltd, PO Box 76-096, Christchurch 8548, New Zealand.
(NOTE: These details are on the printed order form)
Please ensure when ordering any item that you include your address so that we can quote on packing, postage and insurance.
We regularly receive orders with a name but no address, making the transaction time much longer than it needs to be.
When faxing orders or auction bids, please ensure the fax form is loaded the correct way. We still get some blank sheets faxed to us which indicates they have been put into the fax machine upside down.
Payment may be made by credit card, cheque, money order, or direct transfer to our bank account. We accept MasterCard and VISA credit cards. We do not charge a surcharge for using a credit card.
Credit card payments made through the web site meet the PCI DSS security requirements.
We can accept payment by a foreign cheque when sent by clients known to us.
It is also worth noting the very long clearance time that is sometimes required when paying by this method. Delays of up to 4 weeks occur at times and will delay dispatch of your purchase.
You may pay funds by transfer direct into our bank account if you prefer.
The bank account details are
Bank: Bank of New Zealand
Swift code (overseas depositors): BKNZNZ.22
Account Name: Classic Stamps Ltd.
Account Number: 020800 0632620 00
You may post us money (currency notes) at your own risk, or traveller's cheques of ANY currency but only by Registered Post please. You receive a full credit of what that currency yields nett in New Zealand dollars when converted by our bank. For your convenience we have placed a free currency conversion link here . Check out the price of an item in your local currency.
Please note rates quoted may not be the same as those charged. Currencies fluctuate every second and this may affect your transaction, as well as the final rate your bank may charge.
When paying by credit card, we bill you in New Zealand dollars for only the amount agreed (plus postage and handling). The exchange rate and any bank fees for foreign orders will be that calculated by your credit card company and not us.
We show all prices two ways:
1. Inclusive of GST for our New Zealand buyers and
2. Exclusive of GST for our overseas buyers (Export sales excempt of GST).
Postage and handling charges for all buyers include the GST (including Overseas buyers).
|Small items (DL size) valued at less than $150
|Small items (DL size) valued at more than $150 by Registered/Courier Mail
Postage cost + $10 Insurance
|Registered/Courier Article (large document size)
Postage cost + $10 Insurance
Registered/Courier Mail is 'signature required'. New Zealand Post have a 200 gram and 10mm thickness limit on items qualifying for normal postage rates.
Packages not qualifying are indivually priced based on length, width, thickness, weight and value. See http://www.nzpost.co.nz/tools/rate-finder/sending-internationally/parcels for typical details.
These postage rates do not include insurance. If you are unsure about the shipping cost, please contact us.
Please ensure when ordering any item that you include your address so that we can quote on Postage and Registration/Insurance costs for you.
100% customer satisfaction is our goal. If you are not happy with the goods supplied, please ship them back to us by 'registered mail' in the exact condition they were received in, within 48 hours of receipt.
|Returns and Expertisation
Please include an explanation of the problem, and we will fully refund your purchase price of those goods, or exchange the goods, as preferred.
NOTE: No lot is returnable, if, subsequent to receipt by purchaser, it has been immersed in water or other fluid, or marked by an 'expert' or an 'expert committee', or treated or damaged by any process whatever, unless my written permission has been previously obtained.
If you wish to have any item expertised by a proper, recognized, independent 'expert committee' you are most welcome to do so, but only after we provide written notification that this is acceptable to us.
You need to advise us of this request by registered mail postmarked within 48 hours of lot receipt, or via fax, or via e-mail.
This policy MUST be enforced strictly for obvious reasons and is in line with most other dealers and auction houses worldwide. The onus of proof lies with the purchaser, as do ALL associated costs of postage, expert or legal opinion of certificates, etc.
The inability of a recognized 'expert committee' to express a definite and conclusive opinion is no grounds for a refund or return on any lot.
The only 'expert certificates' accepted by us are from well established independent Committees, such as RPSNZ (New Zealand), RPSL (London), RPSV (Victoria), BPA, APEX (USA), etc
All goods on our website are as described to the best of our ability. If you require further details or a scan please do not hesitate to ask.If sending wants list, please describe the items fully, with full catalogue description as well as a recognised catalogue #.
Collections and mixed lots are obviously not returnable for any reason as is common with all auctions and most other sellers worldwide.
Don't forget to send it with a clear return address (postal or e-Mail) so that we can get back to you. We are always looking to buy better New Zealand and Antarctic material. Stamps, postal history, are constantly required to fill our customers needs.
Why auction your items when you can sell them today to us with 100% payment on the spot. No fees to deduct, no time wasted, we will buy the lot! Trade in surplus quality items, for bonus consideration.
Contact us today with details of what you have to sell before you send anything. We are NOT responsible for:
Goods opened or damaged, or removed, or otherwise dealt with by customs or postal authorities in the country of receipt, or in transit.
Any taxes or charges levied by governments or authorities, such as GST, VAT, fines, levies and penalties etc.
For non delivery of any goods posted to us or from us, for whatever reason, our liability shall be strictly limited to whatever sum may be paid or owed to the recipient or sender by the postal authorities.
Goods posted by us, unless specified in writing by the client, are sent by Post Office normal mail both domestically and overseas if valued at less than NZ$150 or by Registered/Courier Mail if valued at more than NZ$150.
Large or bulky goods valued at over NZ$150 will be sent by method described by buyer in writing.
All claims in respect to any loss or damage or non-delivery shall be the responsibility of the purchaser, unless involvement is required by the sender from the postal administration/s.
We keep a record of all mail sendings.
It is further understood that lodging such claims within the statutory time limit applied by the postal authorities shall also be the responsibility of the purchaser if the senders involvement is required.
All orders placed with us shall be deemed as accepting and agreeing to these, and all and any other Terms and Conditions Of Sale found on this website or available on request by mail or fax.